About us
• Independent paediatric & young adult neurology care – out-patients, in-patients & remote.
• Clinics at The Portland, The Cromwell & Canary Wharf Hospitals (CQC-registered).
• No emergency services – if unwell, contact GP or A&E.
Appointments
• Book online, by phone, or in person.
• GP or specialist referral required before booking.
• Terms & Conditions must be accepted at least 48 hrs before appointment.
• Cancel with at least 48 hrs’ notice to avoid full charges.
• Remote appointments limited to 2 in a row before an in-person review (unless agreed).
Costs & Payments
• Self-funding – Pay at least 48 hrs in advance.
• Memberships – Packages available on request.
• Insured patients – Provide authorisation code before first appointment.
• You are liable for any unpaid insurer fees.
• Card details held securely; charged only after written notice if shortfall occurs.
Working with other providers
• We may coordinate tests/treatments with partner providers (admin fee may apply).
• You can arrange your own services, but we cannot access external results.
• You must send us any results promptly.
Cancellations & Refunds
• Online/phone bookings have 14-day cooling-off period unless services start sooner.
• Refunds processed within 14 days where applicable.
• We may deduct reasonable costs if cancellation occurs after work begins.
Complaints
• Email paediatricneurology@drkinali.com or contact the hospital where you were treated.
• If unresolved, you may refer to the Independent Sector Complaints Adjudication Service.
Other key points
• Services may change/suspend for legal or technical reasons.
• Liability limited to total fees paid for services received.
• Short follow-up queries may be answered by email; longer queries may require an appointment.